We use a courier service to deliver orders or they may be collected from our printshop (Print Image, 3 Corlett Drive, Illovo, Johannesburg), Monday to Friday 8 am to 4 pm. An email will be sent when your order is ready. Orders not collected within 6 months will be sold to defray expenses.
We have unfortunately had to stop accepting international orders due to the ongoing postal strike.
We aim to dispatch orders within 3 working days (Monday to Friday), often much quicker. If your order is particularly urgent, please add a comment to the "Any Other Instructions" box on the order form and we will try our best to get them to you on time. Please allow extra time for your order to arrive during the holiday seasons and for possible postal delays.
All of our cupcake wrappers are designed to fit a standard cupcake with a base of 50 mm diameter and are sold in packs of 12.
We aim to keep enough card in stock to fulfil your order, however we sometimes run out or our suppliers change their colour selection. If we don't have enough card of the correct colour to fulfil your order, we will contact you and advise you as to when we expect the card to be available. If the expected delivery date isn't satisfactory you may either change the colour or we will refund any money paid.
If an error is discovered in the price of the item(s) you have ordered, we will inform you and issue a full refund as soon as possible. We shall be under no obligation to fulfil an order for an item which was advertised at an incorrect price, if the item(s) has been charged and not despatched we will cancel and refund your order.
Refunds and credits are only given if there is a mistake made by Paperkutz in the cutting process, as each order is custom cut.
No refunds are given on postage.
An order will not be deemed to be accepted by Paperkutz until we despatch the goods.
We reserve the right to change or amend these terms and conditions at any time and without prior notice.